How ConCallConnect Works

1. Call a Local Number

• Account user calls a local telephone number provided by ConCallConnect
• Wait for voice prompt

2. Enter Your Concall ID

• Enter your Concall_ID when prompted
• Press # (pound)

3. Make a Call

• Press a key to make a call
• Follow voice prompts

4. End or Manage Calls

• Press * (star) to end a call
• Use it if there is no answer or when finished
• You return automatically to the menu

5. Continue Calling

• Make multiple long-distance calls
• Calls remain active as long as the account is connected

• Make a payment
• Go to “My Telephone Lines”
• Select up to 5 telephone numbers
• Share local ConCall number + Concall_ID with user

• Dial local ConCall number
• Enter Concall_ID + press #
• Follow voice prompts

Send a Message (Account Owner)

• Sign in using phone number (SMS code, no password)
• Go to “Messages”
• Type message
• Message is played when user calls in

Receive a Message (Account User)

• Dial local ConCall number
• Enter Concall_ID + #
• Listen to message playback

• Brockville: (343) 501-3110
• Quinte: (343) 305-1999
• Lindsay: (249) 702-3197
• Penetang (CNCC): (249) 492-9907
• Sudbury Jail: (705) 805-1531
• OCDC: (873) 800-0937